Monday, November 21, 2005

The Telemarketer

I don’t quite like telemarketers in general. They always call you at random hours, and then rattle on and on about whatever promotions they’re supposed to push without giving a heck if you’re free at that point of time, or even interested in the first place.

This morning I received another such call. But this telemarketer is somehow different from the rest I’ve came across. He was more professional, and he is by far the only telemarketer that I don’t dislike. As usual, after confirming my identity over the phone, he starts talking non-stop as if reading from a script. However, after I told him that my income makes me ineligible for application of their service, he told me he’d call back again for a revised promotion according to my income. Although I know he actually meant “Sorry you’re not eligible!”, but that was something nice to hear. Unlike some others who just went speechless and then blurted “Sorry, then this promotion is not for you!”.

Although a telemarketer’s primary job is to push services to customers, often reciting the same script to potential customers day in day out, it doesn’t just end there. I had never been a telemarketer before, but I believe one needs to know how to talk professionally, as well as being able to handle unexpected events in order to be an effective telemarketer. If a telemarketer does not possess these qualities, then he or she should just go look for other jobs. These are the people that ruin the image of other good telemarketers!

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